How to request deletion of information we store
This page describes how to send a deletion request, what NeoTech Vision deletes, and what remains with Meta or with the client in their WhatsApp Business account.
How to send a request
Write to [email protected]. Include the organization name, and the business WhatsApp number or WABA identifier if known. If the request concerns a site form, include the email address used to send the inquiry.
What we delete
We delete the copy we store: operational logs for the project, message content we stored on the server for the system, and access tokens we issued for the project. After deletion we do not keep another copy of that data.
What we cannot delete
We cannot delete information Meta stores in the WhatsApp Cloud API, or information that remains in the client's WhatsApp Business account. For that request, contact the account owner and Meta through their tools as well.
How long it takes
We will acknowledge receipt and complete deletion of our copies within 30 days, unless a legal duty requires keeping a record of the request itself.
Contact
For a deletion request or a question you can write to [email protected]. privacy policy: Privacy policy.
Last updated: 9 September 2026.